Terms & Conditions

Last updated: 3 October 2026

These terms and conditions apply to all exterior cleaning services provided by Dream Cleen (“we”, “us”, “our”) to domestic and commercial customers (“you”). By booking a service with us you agree to these terms. Please read them carefully and contact us if anything is unclear.

1. Who we are

Dream Cleen provides gutter, window, roof, wheelie bin, commercial bin and driveway & patio cleaning across Barnet, Borehamwood and North London. You can contact us on +44 (0)7876 467663 or through our contact page.

2. Quotes

• Quotes are based on the information and photos you give us and are valid for 30 days.
• If, on arrival, the job is materially different from what was described (for example a larger area, heavier soiling or restricted access), we will explain why and agree any change in price with you before carrying on.
• Prices are as quoted to you. Any published price ranges on our website are a guide only.

3. Bookings and access

• Please make sure we have safe access to the areas being cleaned on the agreed day, including side gates and garden areas.
• Please move vehicles, garden furniture, plant pots and fragile items away from work areas, and keep pets and children clear while we work.
• Where a job needs it, we may ask to use an outside tap or power supply. We will tell you in advance.

4. Weather and rescheduling

Exterior cleaning depends on the weather. If conditions make the work unsafe or likely to give a poor result, we may rearrange your appointment at no cost to you. We will always let you know as early as we can.

5. Cancelling an appointment

If you need to cancel or move a booking, please give us at least 24 hours’ notice. If we arrive and cannot carry out the work because access is not available, we may charge a call-out fee, which we will have told you about in advance.

6. Payment

• Unless we have agreed otherwise in writing, payment is due on completion of the work.
• Regular services, such as wheelie bin cleaning plans, are charged per clean or as set out in your plan. Any discount for yearly plans will be confirmed when you sign up.

7. Regular cleaning plans

Regular plans continue until you cancel them. You can cancel at any time by contacting us before your next scheduled clean. You will only pay for cleans already carried out.

8. Our work and putting things right

• We carry out all work with reasonable care and skill, using suitable equipment and methods.
• If you are not happy with any part of the work, please tell us within 48 hours and we will return to put it right.
• Some marks and stains (for example oil, rust or long-term staining) may not come out completely, and moss and algae can regrow over time. We will tell you before we start if we do not expect a full result.
• Pressure washing can loosen joints, sand or grouting that are already weak. Where re-sanding or sealing is part of your quote, we will carry it out as agreed.

9. Insurance and liability

• We are fully insured for the work we carry out.
• We are not responsible for damage caused by pre-existing defects that we could not reasonably have known about, such as cracked or loose gutters, damaged roof tiles or failing pointing, where we have taken reasonable care.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

10. Your statutory rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them. If you book with us away from our premises or at a distance (for example by phone, email, WhatsApp or our website), you may also have the right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to start work within that 14-day period, you will need to pay for any work already carried out.

11. Photos

We may take before and after photos of the work for our records. We will only use them publicly, for example on our website or social media, with your permission and without showing your house number or other identifying details.

12. Your information

We use your details only to provide our services. See our privacy policy for more information.

13. Changes and governing law

We may update these terms from time to time. The version in force when you book will apply to that booking. These terms are governed by the law of England and Wales.

14. Contact us

Questions about these terms? Call +44 (0)7876 467663 or message us through our contact page.